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1. An
Introduction to Telecommunications
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21.
Foreign Trade Payments
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2.
Global Communications
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22.
Insurance
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3. Basic
Phone Calls (I)
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23.
Packaging
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4.
Basic Phone Calls (II)
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24.
Shipping & Forwarding
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5.
Basic Phone Calls (III): Connecting Calls
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25.
Letters of Complaint
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6.
3-Way Calling
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26.
Replies to Complaints
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7.
Numbers & Figures
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27.
Letters to the Editor
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8.
Telexes & Interactive Information Services
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28.
Reserving Hotel Accommodation
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9.
The Layout of a Business Letter
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29.
Making Travel Arrangements
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10.
Writing a Memo
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30.
Testimonials and Letters of Introduction
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11.
Mail-Merge
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31.
Letters of Condolence and of Congratulation
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12.
Job Advertisements
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32.
Invitations and Hospitality
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13.
The Covering Letter
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33.
Electronic Mail (EMail)
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14. Writing
a CV
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34.
Faxmania
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15.
In-House Training
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35.
Direct Marketing and Telemarketing
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16.
Applying for a Work Placement
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36.
The Yellow Pages, Minitel and Prestel
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17.
Sole Agencies & Franchising
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37.
Mobile Communications
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18.
Enquiries & Replies
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38.
The Courier and the Express Service
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19.
Orders & Execution of Orders
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39.
Hacking and Industrial Espionage
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20.
Invoicing and Settlement of Accounts
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40.
The Future : EDI & ISDN
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