Unit 1: An Introduction to Telecommunications
Unit 2: Global Communications
Unit 3: Basic Phone Calls (I)
Unit 4: Basic Phone Calls (II)
Unit 5: Basic Phone Calls (III): Connecting Calls
Unit 6: 3-Way Calling
Unit 7: Numbers & Figures
Unit 8: Telexes & Interactive Information Services
Unit 9: The Layout of a Business Letter
Unit 10: Writing a Memo
Unit 11: Mail-Merge
Unit 12: Job Advertisements
Unit 13: The Covering Letter
Unit 14: Writing a CV
Unit 15: In-House Training
Unit 16: Applying for a Work Placement
Unit 17: Sole Agencies & Franchising
Unit 18: Enquiries & Replies
Unit 19: Orders & Execution of Orders
Unit 20: Invoicing and Settlement of Accounts
Unit 21: Foreign Trade Payments
Unit 22: Insurance
Unit 23: Packaging
Unit 24: Shipping & Forwarding
Unit 25: Letters of Complaint
Unit 26: Replies to Complaints
Unit 27: Letters to the Editor
Unit 28: Reserving Hotel Accommodation
Unit 29: Making Travel Arrangements
Unit 30: Testimonials and Letters of Introduction
Unit 31: Letters of Condolence and of Congratulation
Unit 32: Invitations and Hospitality
Unit 33: Electronic Mail (E-mail)
Unit 34: Faxmania
Unit 35: Direct Marketing and Telemarketing
Unit 36: The Yellow Pages, Minitel and Prestel
Unit 37: Mobile Communications
Unit 38: The Courier and the Express Service
Unit 39: Hacking and Industrial Espionage
Unit 40: The Future: EDI & ISDN